Tahir Shahzad Product Manager & Community Builder
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Scenario #5 in the series

The Feature Nobody Used

Prioritization & Planning

Three months ago your team shipped a bulk-edit feature that sales said was blocking deals. Usage data shows 6% of accounts have tried it and almost none have used it twice. Sales says customers still ask for bulk edit on calls. The roadmap review is on Friday, and you need to say what happens to the feature next. What is the best next step?

Which one is the right move?

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