Scenario #2 in the series
The Redesign That Hid the Dashboards
Metrics & GrowthProduct Thinking
You are the Lead Product Manager for a B2B SaaS analytics tool. Three weeks ago, your team rolled out a redesigned navigation bar aimed at improving workflow efficiency. Day-1 task completion improved by 8%, but 14-day retention has dropped by 15% across mid-tier accounts, and support tickets have spiked with users saying they "can't find their saved dashboards." Your engineering lead wants to revert the entire release immediately; your UX lead insists users just need time to adapt. What does the team do?
Submitted by Tahir Shahzad
Which one is the problem?
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