Ride-Hailing Is a Product Problem, Not a Pricing War
Ride-hailing read from the back seat, not the boardroom. Articles on safety, personas, pivots and service, from a…
Discussion of the Week: Discovery Is Not a Prompt
AI can answer known questions. Discovery exists to uncover the unknown ones. A lesson from deploying facial recognition…
User Frustration in Product Management: A Signal, Not a Failure
User frustration is not a product failure. It is a signal. Learn how iterative delivery, clear communication, and…
How to Know If Your Startup Has a Product Problem or a Marketing Problem
Is it a product problem or a marketing problem? Learn how retention, referrals, and customer feedback reveal where…
Discussion of the week: The Trade-off Between Simplicity and Discoverability
Last week, I was working on improving user experience for Usermaven. Usermaven helps you accurately track the full…